Returns & Exchanges

At HiDock, we stand behind the quality of our smart docking stations and audio devices with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your item for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Quality Inspection & Refund

  Once our technicians inspect the returned hardware, we will process your refund to the original payment method within 5-7 business days.